Refund Policy - MARAVIOSSA

Last Updated: 25 September 2023

Thank you for shopping with MARAVIOSSA. We want to ensure that your shopping experience with us is as clear and transparent as possible. Please read our Refund Policy carefully before making a purchase.

1. Non-Refundable Items

1.1. Final Sale Items All items marked as "Final Sale" at the time of purchase are non-refundable. We do not accept returns or provide refunds for these items. Please review your order carefully before completing your purchase.

2. Eligible Refunds

2.1. Defective or Damaged Items We take pride in the quality of our products. In the rare event that you receive a defective or damaged item, please contact our customer support team at maraviossa@gmail.com within 3 days of receiving your order. We will provide instructions for returning the item, and upon inspection, if the item is found to be defective or damaged, we will offer a replacement or a refund.

3. Refund Process

3.1. Contact Customer Support If you believe your order is eligible for a refund due to a defective or damaged item, please contact our customer support team at maraviossa@gmail.com within the specified timeframe.

3.2. Return Authorization Our customer support team will guide you through the return process and provide you with a return authorization if applicable.

3.3. Inspection Once we receive the returned item, our team will inspect it to verify the defect or damage. We will notify you of the inspection results.

3.4. Refund If the item is found to be defective or damaged, we will process your refund according to your original payment method. Please allow up to 14 business days for the refund to appear in your account.

4. Contact Us

If you have any questions or concerns about our Refund Policy, please contact our customer support team at maraviossa@gmail.com.